Contact Center Manager Job at Virtual Vocations Inc, United States

  • Virtual Vocations Inc
  • United States

Job Description

Seeking a full-time Contact Center Manager, this position will oversee the daily operations of a team of contact center associates in hazard outsourcing, focusing on motivating and developing staff while ensuring performance standards are met. Key responsibilities: Plan and organize short and long-term goals for the work group while managing day-to-day activities Provide coaching and direction to associates, promoting performance improvement and adherence to key performance indicators Participate in client meetings, ensuring timely communication and resolution of operational issues Required qualifications: Minimum of 2 years of supervisory experience Experience in mortgage servicing, customer service, retail banking, or hazard processing is preferred High School Diploma or equivalent Associate's degree and/or equivalent work experience is required Understanding of human resource policies and procedures

Job Tags

Full time, Temporary work, Work experience placement, Remote work

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