Job Description

Medical Receptionist Full-Time

Medical Receptionist Full-Time | $18-$20/hour | Monday-Friday, 7:30 AM-5:00 PM Location: Joliet, IL 60435

Pain & Spine Institute (PSI) is a multidisciplinary pain practice serving Northwest Indiana and the greater Chicago area. Our physicians specialize in advanced interventional pain treatments, including diagnostic nerve blocks, spinal injections, neuromodulation, and regenerative therapies.

Why Join Us?

• Competitive $18-$20/hour pay
• Consistent Monday-Friday schedule
• Work alongside experienced pain management professionals
• Supportive, collaborative, patient-focused environment
• Opportunity to make a meaningful impact on the patient experience

Position Summary

We are seeking a Medical Receptionist to support the day-to-day administrative and patient-facing operations of our practice. This role serves as an important first point of contact for patients while managing check-in/check-out, scheduling, EMR updates, documentation, and other front-office functions.

Key Responsibilities

• Greet, check in, and check out patients while providing friendly, professional service.
• Register patients, collect co-pays/deposits, and ensure required paperwork, forms, and consents are completed.
• Answer and direct phone calls and assist patients with scheduling needs.
• Schedule and reschedule appointments, proactively offering earlier openings when available and managing waitlists.
• Schedule follow-up appointments at checkout and document when follow-up cannot be scheduled.
• Create, update, organize, and maintain accurate electronic medical records.
• Obtain and document patient information, medical histories, vital signs, and test results as needed.
• Prepare examination rooms and help maintain a clean, organized facility with appropriate supplies.
• Maintain strict patient confidentiality and comply with HIPAA, OSHA, and other healthcare standards.
• Communicate effectively with patients, families, physicians, and office staff.
• Complete required training and other duties as assigned.

Qualifications Required

• High School Diploma or GED
• At least 1 year of administrative experience
• At least 1 year of hands-on EMR experience
• Strong communication, customer service, and interpersonal skills
• Excellent organization and attention to detail
• Basic knowledge of clerical procedures, recordkeeping, and filing
• Ability to work independently in a fast-paced healthcare environment
• Understanding of patient confidentiality and privacy requirements
• Knowledge of medical terminology and office ethics
• Proficiency with Microsoft Office or similar software

Preferred

• Previous experience working in a healthcare facility

Benefits

• Health, Dental & Vision Insurance
• Health Savings Account (HSA)
• Retirement Savings Program
• Life & AD&D Insurance
• LifeMart Employee Discount Program
• Health Management Tools
• Employee Assistance Program (EAP)
• Emergency Travel Assistance Program
• Paid Time Off (PTO)
• Company-Paid Holidays
• Bonusly Employee Recognition Platform
• DailyPay - On-Demand Pay Access

Join Our Team If you're a friendly, organized professional who enjoys helping patients and keeping a medical practice running smoothly, we'd love to hear from you. Apply today to join the Pain & Spine Institute team!

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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